Support CRM Case Management

Support CRM Features     

With Case Management in the Customer Support CRM administrators can view what each support staff member is doing and make sure all cases are being worked properly. Each case or support ticket has a status field so you can easily find any new cases or those that have been escalated. See who is assigned to each and monitor that all tasks are being completed.

Every customer support center is different and with the Support CRM you can create custom fields to meet your unique needs. Support tickets can be from an account or contact and when you are viewing an account you can also see all support tickets for contacts within that company. Easy access from within the account to see all details that relate to them so you can provide the level of customer support to build the loyalty and trust of your clients.

Account & Contact Management
    Import & Export

Sales Pipeline & Tracking
    Sales CRM
    Sales Tracking
    Sales Dashboard

Customer Service & Support Software
    Customer Support CRM
    Case Management
    Service Level Agreements

    Adding Tasks
    Calendar & Task List

Custom Fields

API for Developers

Document Storage

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