Support CRM Case Management
With Case Management in the Customer Support CRM administrators can view what each support staff member is doing and make sure all cases are being worked properly. Each case or support ticket has a status field so you can easily find any new cases or those that have been escalated. See who is assigned to each and monitor that all tasks are being completed.
Every customer support center is different and with the Support CRM you can create custom fields to meet your unique needs. Support tickets can be from an account or contact and when you are viewing an account you can also see all support tickets for contacts within that company. Easy access from within the account to see all details that relate to them so you can provide the level of customer support to build the loyalty and trust of your clients.
Account & Contact Management
Accounts
Contacts
Grouping
Import & Export
Sales Pipeline & Tracking
Sales CRM
Sales Tracking
Sales Dashboard
Customer Service & Support Software
Customer Support CRM
Case Management
Service Level Agreements
Calendar
Adding Tasks
Calendar & Task List
Custom Fields
API for Developers
Document Storage
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